Shipping policy
SHIPPING POLICY
Last updated: September 15, 2026
Thank you for shopping at NUVO. This Shipping Policy explains how we process, ship, and deliver your orders.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days — we will notify you by email if there is a significant delay.
Shipping Times
Estimated delivery times depend on your location and are counted from the date your order ships (not the order date):
Most European destinations: 7–15 business days
United Kingdom: 7–15 business days
United States, Canada, Australia, New Zealand: 10–20 business days
Other destinations listed at checkout: 10–20 business days
These are estimates only and are not guaranteed. Delivery times may be affected by customs processing, local courier delays, weather, or other events outside our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on your delivery address and order size. We may offer free shipping promotions from time to time, which will be clearly indicated on the site.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package's progress. Please allow 2–5 business days for tracking information to update after you receive it.
Customs, Duties, and Taxes
For international orders, your order may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We have no control over these fees and cannot predict their amount — please contact your local customs office for more information if you are unsure.
Multiple Items
Some orders may be shipped from different fulfillment locations and may arrive in separate packages at different times. This is normal and does not mean part of your order is missing.
Lost, Delayed, or Damaged Packages
If your package is significantly delayed, appears lost, or arrives damaged, please contact us at nuvo.shop3@gmail.com with your order number so we can investigate and help resolve the issue.
Incorrect Address
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at nuvo.shop3@gmail.com — we will do our best to correct it before the order ships, but cannot guarantee changes once an order has been processed.
Contact Us
If you have any questions about this Shipping Policy, please contact us at:
NUVO
Rogaška cesta 61a, 2250 Ptuj, Slovenia